FAQ
FAQ
Questions
Everything you need to know about our products and services.
Where are your bras designed and produced?
Our bras are designed in Japan by our in-house Japanese designers, ensuring meticulous attention to fit, comfort, and style. The final production takes place in China under strict quality control standards.
What is the difference between U-wire and L-wire?
U-Wire scoops the bust from below, lifting and adding volume for a fuller, rounder shape.
L-Wire pushes the bust inward from the sides, creating beautiful cleavage. Because the center front sits lower, it's also ideal for those who find underwires uncomfortable against the sternum, or for wearing with low-cut tops.
What is the purpose of a high-sided (脇高) design?
The wide side panel fits flat against the skin, smoothing out any lumps or bumps along the sides and back. It also provides strong hold, preventing the bra from riding up and keeping the bust from shifting sideways throughout the day.
What does the side bone (サイドボーン) do?
The side bone acts like a wall, blocking the bust and surrounding tissue from migrating toward the sides or back over time. It helps maintain shape and volume where you want it, all day long.
How do I measure my bra size correctly?
Measure two points: UnderbustBust (Top)
Underbust: Just below the bust, gives your band size.
Bust: The fullest part of your chest. The difference determines your cup size.
What if the size does not fit?
Please do not worry. After carefully reviewing your situation, we will arrange an exchange for you.
My breasts are wide-set. Which bra is right for me?
For wide-set busts (where there is a larger gap between the breasts), we recommend a bra that combines both:
Underwires are painful for me. What do you recommend?
We recommend trying either a wire-free (non-wire) bra, or a bra with soft, flexible wires. Both options provide support without the discomfort of rigid underwires.
I want a bra that makes my bust look fuller. What should I look for?
For maximum lift and volume, look for a bra that combines all four of these features:
I want a bra that makes my bust look smaller. What do you recommend?
Look for a minimizer-style bra that flattens the bust top (projection) and redistributes the tissue evenly in all directions — similar in concept to traditional Japanese sarashi wrapping.
These are commonly called:
What payment methods do you accept?
We accept: PayPalCredit Card
Can I return my order?
Returns due to customer preference are not accepted. If you receive a defective or damaged item, please contact us immediately.
Can I exchange my order?
Exchanges are handled case-by-case. After carefully reviewing your situation, we will do our best to arrange an exchange.
Where are your bras designed and produced?
Our bras are designed in Japan by our in-house Japanese designers. The final production takes place in China under strict quality control standards.
What is the difference between U-wire and L-wire?
U-Wire scoops the bust from below, lifting and adding volume.
L-Wire pushes the bust inward from the sides, creating cleavage. Ideal for low-cut tops or those sensitive to underwire at the sternum.
What is the purpose of a high-sided (脇高) design?
The wide side panel smooths the sides and back, prevents the bra from riding up, and keeps the bust from shifting sideways.
What does the side bone (サイドボーン) do?
The side bone blocks the bust and surrounding tissue from migrating toward the sides or back, maintaining shape and volume all day.
My breasts are wide-set. Which bra is right for me?
We recommend combining: L-WireHigh Side Panel
Underwires are painful for me. What do you recommend?
Try a wire-free bra or one with soft, flexible wires.
I want a bra that makes my bust look fuller.
Look for all four: L-WireHigh Side Panel1/2–3/4 CupBottom Padding
I want a bra that makes my bust look smaller.
Look for: Minimizer BraSmart BraFront-Hook Style
How long does shipping take?
Estimated delivery times from Japan:
Do I get a tracking number?
Tracking numbers are provided for EMS shipments only. ECMS and FedEx tracking availability may vary by destination.
Are shipping fees fixed?
Shipping fees are approximate and may vary depending on current exchange rates. Please check our Shipping & Delivery page for the latest estimates.